AI engine
How every client question is handled.
Every client question goes through the same pipeline before an answer is delivered. This is the engine behind Personalised Conversations.
See Personalised ConversationsHow it works
Four steps, every time.
Client question
Should I be worried about my tech exposure given current market conditions?
Enters the platform
Step one
Retrieval
The question is grounded in the client’s actual portfolio and the sources your institution approves, scoped to your house. Generic AI answers from the open web are excluded.
Step two
Policy check
Before any response is generated, the question is classified against your compliance rules. Is this a suitability trigger? A regulated advice question? Your policy layer determines what can be answered, and how.
Step three
Response generation
The answer is generated using your approved sources, your tone of voice, and your disclosure framework. The client receives a response that sounds like your institution, not a generic AI.
Step four
Logging
Every interaction is logged with full context. Your compliance team has a complete, exportable audit trail for every client conversation, searchable by client, date, classification, or advisor.
Delivered to client
Compliant response
Nextvestment · Classified Tier 2 · Compliant
Based on your current portfolio allocation, your tech exposure is 34%, above your stated risk threshold of 25%. Given current market conditions, your house view suggests a cautious position on growth tech. Would you like to review rebalancing options with your advisor?
Timestamp logged
Classified Tier 2
3 sources retrieved
Policy checks passed
Disclosure applied
Audit trail written